IT Graduate Placement / Internship

 Position Overview

• Coordinate users IT enquiries queries or IT problems experienced by the client

 Purpose

• To assist IT Service provider with IT support
• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.) and user accounts
• Ensure security and privacy of networks and computer systems.
• Identify computer or network equipment shortages and place orders.

 Qualifications

• National Diploma / Bachelor’s Degree in IT or related Qualification

 Knowledge

• Programming: Writing code to create software
• Troubleshooting: Identifying and fixing technical issues
• Networking: Connecting devices and systems

 Experience

No Experience

 Duties and Responsibilities

Plan and Monitor IT Systems. 

• Assist in ensuring that IT Systems are aligned to NAMC operational requirements and objectives.
• Identify computer or network equipment shortages and place orders.

IT Support

• Assist to ensure operational effectiveness & efficiency of IT Infrastructure.
• Assist to setup equipment such as PC, laptops, data projectors, and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly
• Attend to all logged calls
• Perform checks to ensure NAMC networks and Wi-Fi connectivity is maintained and support staff with the use of new and existing Technologies. 

 Key Perfomance Indicators (KPI's)

Plan and Monitor IT Systems

IT Support

 Skills

• Operating systems: Understanding how to use operating systems
• Databases: Understanding how to use databases
• Cybersecurity: Understanding how to protect systems and data
• Cloud computing: Understanding how to use cloud-based services
• Problem-solving: Being able to identify and solve problems in a productive way 
• Time management: Being able to organize yourself to meet deadlines 
• Adaptability: Being able to adjust to new processes, environments, and technologies 
• Creativity: Being able to come up with new ideas and solutions